FAQ

What types of skincare products do you offer?

Glowzone specializes in a curated selection of high-quality skincare and beauty products. Our offerings include effective formulations such as the Ginseng Gold Polypeptide Anti-Ageing Serum and the rejuvenating Gold Peel off Mask, designed to enhance natural beauty and promote youthful skin.

How do I determine which product is right for my skin type?

To select the most suitable product, it is essential to identify your skin type—whether it is oily, dry, combination, or sensitive. Each product description on our website includes specific benefits and ingredients that cater to different skin concerns. For personalized recommendations, consulting with a skincare professional is advisable.

What is your return policy for skincare products?

We have a 07-day return policy, allowing customers to request a return within 07 days from the date of delivery. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Certain items, such as personal care goods, may be non-returnable.

How long does shipping take for my order?

Orders are typically processed within 1-2 business days after payment confirmation. Standard shipping usually takes between 2-5 business days for domestic orders. For international orders, delivery times may vary, typically ranging from 10-20 business days depending on the destination and customs processing.

Do you offer free shipping?

Yes, we offer free global shipping on all our products with tracking ID,so you have 100% delivery confirmation.

What should I do if my order is damaged or incorrect?

Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or incorrect, contact our customer service team within 7 days of the expected delivery date. We will evaluate the issue and work to resolve it promptly.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the status of your delivery in real-time.

What payment methods do you accept?

We accept various payment methods, including major credit cards, debit cards, and other secure payment options. Please refer to our checkout page for a complete list of accepted payment methods.

How can I contact customer service for further inquiries?

For any additional questions or concerns, you can reach our customer service team via email at info@glowzoneecom.com or through WhatsApp at +918660380918. We are here to assist you with any inquiries you may have.

GlowZone - Where Shopping Meets Satisfaction

Offers, Shipping, Delivery, Refund & Return

BUY MORE GET MORE offer

  1. BUY MORE GET MORE Special offer for limited period for bulk buyers i.e more than one item.
  2. Auto special discount will be applied during checkout ranging from 05% to 30% off*

[* Depends on number of items in the cart and products under offer]

Free Shipping

  1. Get Free shipping on domestic and international orders.
  2. Free shipping for a limited time only
  3. Orders from both Global & Domestic warehouses processed same day, tracking ID shared post-processing.
  4. Save on branded international items by buying in bulk and taking advantage of our wholesale discount offer (BUY MORE GET MORE).

Delivery Period

  1. Upon receiving an order, it is promptly processed the same day.
  2. For Domestic warehouse items, delivery period is typically 04 - 07 days or sooner, based on city.
  3. For International warehouse items (Imported products) usually have a delivery period of 12 - 20 days from international warehouses.
  4. Tracking updates will be provided on mobile, emails, or website.
  5. In the situation of undelivered items, a complete 100% refund is guaranteed as outlined in our refund policy.

Refund & Return

  1. Our return and refund policies are customer protected.
  2. If you received the wrong or damaged product, you can request a return or refund.
  3. Processing time for returns or refunds is 3 business days.
  4. Refunds will be credited back to the original payment account used during checkout.
  5. For any issues in return and refund you can contact us through our whatsapp chat icon.